Return/Exchange

 How do I return?

Options 1:

• Click Here, enter your order number and email address in the fields and click Start.
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved.

Option 2 :

• Contact "Returns@pipolli.com" directly with your Order number in subject. You'll receive return instructions in 24 hours .

What items are returnable?

• Harnesses and Collars policy:

• We accept returns of unworn and unused products within 15 days after the delivery date.
  The item must be unused, in their original condition with tag, Duster-bag intact.
  Note: Monogrammed items are final sale and cannot be returned.

• Teepee Return Policy:

• Due to the nature of this product, teepees cannot be returned or exchanged, unless damaged or defective. Please email us with any issues or concerns before placing your order.

• Clothing Return Policy:

• Returns are accepted within 10 days after the delivery date. No dog hair, smell, and/or stains on clothes. Items must be unworn and unwashed, tag must still be attached.
• Original shipping charges are non-refundable. If you would like a replacement for the item(s) you are returning, we recommend that you place a new order with the new size/style you need. Our inventory changes daily and this is the best way to guarantee that the items you need will be available.

Are there any charges for return?

• Original shipping charges are non-refundable.
• Customer is responsible for the charges of the return shipping unless product is defective.
• If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. Returns must be sent prepaid, via a trackable carrier.

How soon will I get my refund?

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email .
  After approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.
  Late or missing refunds :
  If you haven’t received a refund in 2-5 days , first please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  If you’ve done all of this and you still have not received your refund , please contact us at Returns@pipolli.com.
  Sale items :
  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  Gifts :
  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.